- Last updated
- October 2026
- Applies to
- Enterprise and Pay-as-you-go (Reserved) accounts
We are committed to providing a reliable platform. This SLA applies to Enterprise and Pay-as-you-go (Reserved) accounts, from the date the Services are first delivered to the account.
1. Uptime Guarantee
| Service | Commitment |
|---|---|
| Dedicated/Reserved Instances | Defined per contract |
| Fantasti Cloud Platform API Endpoint | Defined per contract |
| Spot Instances | No availability guarantee (Best Effort)Spot instances may be stopped or reclaimed at any time. |
2. Service Credits
If we fail to meet these SLAs, you are eligible for service credits calculated as a percentage of your monthly bill for the affected service. Uptime commitments and service credits are set in your order form.